Sign-in and account access
Sign in with the email address used to create the venue account. If the password no longer works, choose Forgot password on the owner sign-in page and follow the reset link sent to that address.
If the reset email does not arrive or the owner email is no longer accessible, contact david@strics.at and include the venue name and the email address currently shown for the account. Never send your password.
Restaurant devices
Restaurant devices use the same owner account and appear by name in the web dashboard. The owner can review each device's access and revoke devices that are lost, replaced or no longer permitted.
If a permitted device cannot sign in, first verify the owner email and password, then remove the old device from the web dashboard and sign in again. If the owner account is no longer accessible, email david@strics.at with the venue and affected device name.
Reservations and website embeds
Guests do not need a TabChef account. Open the private Manage reservation link in the confirmation or calendar event to review or cancel an eligible booking. If that link is unavailable or the cancellation cutoff has passed, contact the restaurant directly. The Demo Restaurant is a non-persistent preview and does not create a live booking.
Restaurant owners should first check the published opening hours, capacity and reservation link. For an embed problem, include the restaurant page URL, the host website URL, browser and a screenshot. Embeds must be served by an HTTPS website.
Subscriptions and access
Only the signed-in owner can start Stripe Checkout from the web platform. The native app does not sell or manage subscriptions. Restaurant access changes only after trusted Firebase services verify the Stripe event.
Manage or cancel the subscription from the Plan page on the web platform. If paid access does not appear after a completed purchase, sign in with the same owner email, refresh once, then contact david@strics.at with the plan and approximate purchase time. Do not send full payment-card details.
Contact TabChef
Email david@strics.at with the venue name, owner email, affected device or browser, and a short description of what you expected and what happened. A screenshot is helpful when it contains no unnecessary guest information.
Never send an account password, full payment-card details or reservation contact data that is not needed to understand the issue.