Sign-in and account access
Sign in with the email address used to create the venue account. If the password no longer works, choose Forgot password on the owner sign-in page and follow the reset link sent to that address.
If the reset email does not arrive or the owner email is no longer accessible, contact david@strics.at and include the venue name and the email address currently shown for the account. Never send your password.
Devices and the settings code
The owner creates a settings code during first setup. That code unlocks management areas on shared devices; it is separate from the venue-account password.
An authenticated owner on an active registered device can choose Reset restaurant code in Account and verify the account password to set a new six-digit code. If the owner account or an active device is no longer accessible, email david@strics.at from the owner address with the venue and affected device name. Do not include the settings code itself.
Reservations and website embeds
Guests do not need a TabChef account. Open the private Manage reservation link in the confirmation or calendar event to review or cancel an eligible booking. If that link is unavailable or the cancellation cutoff has passed, contact the restaurant directly. The Demo Restaurant is a non-persistent preview and does not create a live booking.
Restaurant owners should first check the published opening hours, capacity and reservation link. For an embed problem, include the restaurant page URL, the host website URL, browser and a screenshot. Embeds must be served by an HTTPS website.
Subscriptions and access
Only the signed-in owner can start checkout. Web subscriptions are billed through Stripe and coordinated by RevenueCat; native subscriptions are billed through the App Store and coordinated by RevenueCat.
Manage or cancel the subscription where it was purchased. If paid access does not appear after a completed purchase, sign in with the same owner email, refresh once, then contact david@strics.at with the plan and purchase platform. Do not send full payment-card details.
Contact TabChef
Email david@strics.at with the venue name, owner email, affected device or browser, and a short description of what you expected and what happened. A screenshot is helpful when it contains no unnecessary guest information.
Never send an account password, settings code, full payment-card details or reservation contact data that is not needed to understand the issue.